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Terms & Conditions

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Welcome to Golden Oak (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.www.goldenoak.info (“Website”) and the purchase of handmade jewellery and related products (“Products”) from us.

By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. About Us

Golden Oak is a UK-based business specialising in handmade jewellery.
 

2. Eligibility

You must be at least 18 years old to make a purchase from our Website. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and complete.

3. Products

  • All jewellery pieces are handmade and may vary slightly in colour, size, or design from the images shown on our Website.

  • We make every effort to display our products as accurately as possible, but variations may occur due to monitor settings or material availability.

  • We reserve the right to discontinue or modify any product at any time without prior notice.

4. Orders and Payments

  • When you place an order, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order.

  • A contract is formed when we send you a dispatch confirmation email.

  • We reserve the right to refuse or cancel any order for reasons including product unavailability, payment issues, or suspected fraud.

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Payments can be made securely using [list accepted payment methods, e.g., PayPal, Stripe, debit/credit cards].

5. Shipping and Delivery

  • We offer shipping within the UK (and internationally, if applicable).

  • Delivery times are estimates and may vary due to postal delays or unforeseen circumstances.

  • You are responsible for providing a correct and complete delivery address. We are not liable for lost items due to incorrect address details.

  • For more information, please see our Shipping Policy.

6. Returns and Refunds

  • Due to the handmade nature of our jewellery, we only accept returns for faulty or damaged items.

  • If you receive a faulty item, please contact us within 14 days of delivery with proof of purchase and photographs of the issue.

  • For hygiene reasons, we cannot accept returns of earrings unless they are faulty.

  • Refunds will be processed to your original payment method once the returned item is received and inspected.

  • For full details, please see our Returns Policy.

7. Intellectual Property

All content on this Website, including images, text, designs, and product descriptions, is owned by or licensed to [Your Business Name]. You may not copy, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or Products.
Our total liability to you for any claim shall not exceed the total amount paid for the Product that gave rise to the claim.

9. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect and process your personal data in compliance with the UK GDPR.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

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